Company
Your go-to experts in online training
We are creators, leaders, communicators, and life-long learners. We build meaningful content with intention and purpose, designed for today’s workforce.
We Know Training started in 2002 when two friends tried to take their flight exams. The study materials and exam experience felt clunky and outdated.
They knew there had to be a better way to deliver training. How did they do it? With the right energy, the right technology, and the right people.
Since those beginnings we’ve trained over 10 million learners in safety, associations, first responders, and other regulated industries.
10m+
Learners trained
900+
Clients helped
How have we done it? With expert staff, proven processes, unmatched customer support, and decades of industry tenure.
Careers
Senior Vice President — Safety Solutions
Located in Cambridge, Ontario
Vice President Customer Success
Located in Edmonton, Alberta
Customer Care Representative
Located in Edmonton, Alberta
Health and Safety Account Manager
Located in Ontario
Quality Assurance Engineer
Located in Edmonton, Alberta
Junior Instructional Designer
Located in Edmonton, Alberta
Expert learning professionals
30+
Years experience
750+
Courses built
“Our content development team is passionate about creating exceptional learning experiences for our learners and for our client’s learners. Our goal is to synthesize and deliver content in unique and engaging ways to effectively change a learner's behaviour. We are a team that's here to solve your training problems.”
Nicholas PalmieriVP, Content
Industry leading client specialists
5+
Years experience
2 hr.
Response time
“Our exceptional customer support team is dedicated to answering your training and technology questions. Our client specialists answer hundreds of inquiries each day about our course catalogue, offer technical support, fulfill orders, and ensuring learners get trained quickly and efficiently.”
Ron MycholukVP, Sales & Support
We Know Training is proudly headquartered in Edmonton, Alberta. To each new market, we bring the trademark bold, resilient, and community-driven spirit of our home base.
Leadership team
Chris LaBossiere
President & CEO
Ron Mycholuk
VP, Sales and Support
Nicholas Palmieri
VP, Content
Sean Feehan
VP, Technology
Meet our Subject Matter Experts
Jason Watt is a full-time instructor at Business Career College, and before this he served in the Canadian Armed Forces. He has taught at the Pearson Peacekeeping Centre and the Canadian Forces Peace Support Training Centre. Jason has also served overseas on four operations with the Canadian Armed Forces. He is the principal author of the course texts in the BCC financial planning curriculum.
With more than 30 years of experience in the eLearning industry, Phil Simons has helped organizations find ways to take training out of the classroom to an online platform. As the Director of Learning Design at We Know Training, Phil builds on his extensive expertise to help clients design engaging, learner-driven courses that take advantage of the latest evolving technologies.
Tracey represents We Know Training as a board member on the Canadian General Standards Board, which has drafted the Standard. He is also our TDG and WHMIS instructor for ground, marine and air transport, and a senior safety consultant with over 35 years of experience in the dangerous goods industry as an expert.
Dr. Yasmeen Krameddine is an Adjunct Assistant Professor in the Department of Psychiatry at the University of Alberta and the subject matter expert in de-escalation and mental health training at protraining.com. She graduated with a Ph.D. in Psychiatry and has made it her life’s mission to create practical training to make interactions safe between front-line professional and the public. Dr. Krameddine delivers the only evidence-based de-escalation training in the world, which is founded on over 9 years of scientific research.
Our core values
Honest, empowered, accountable
We communicate openly with each other, and our clients. We take ownership over our work and consider it our responsibility to create the best learner experience possible.
Flexible in the face of change
We are nimble. We respond quickly to changing environments, markets, and opportunities. We are always ready for what’s right around the corner.
Creative, smart, curious
We are lifelong learners. We don’t settle for “good enough.” We ask questions. We try new things and seek out the best possible solution.
Driven to grow
We are ambitious. We pursue excellence, as individuals and as a company. We take risks. We seek out ways to streamline our processes and improve our products.
Community-focused
Together, we build a community we are proud of. We commit to supporting one another, our customers, and our entire community of learners through hard work and a commitment to excellence.