Case Study

Serving up a seamless learning platform

Case Study Feature Image

Liquor and Cannabis Regulatory Branch of British Columbia Government (LCRB)

  • AlbertaCanada

Providing training to a massive workforce with frequent turnover and safety-sensitive obligations is no easy feat, but it’s especially complex when the platform you use stops working.

That was the challenge facing the LCRB, which trained tens of thousands of learners each year using an Adobe Flash-based course. They needed to quickly switch to a modernized platform, and provide engaging courses that effectively communicate the safety imperatives of serving alcohol responsibly.

The new training also needed to be accessible in an equally engaging format for individuals with limited access to technology, who are working remotely, or who are English as Second Language (ESL) learners.

Solutions

To quickly resolve the Adobe Flash issue, We Know Training converted all of the LCRB’s existing training over to an HTML5 platform. After bridging the functionality gap, WKT built a custom branded LMS environment where learners could directly access the training and exam to achieve certification.

Next, WKT completely rebuilt the 3 courses that LCRB offered. In close partnership with LCRB stakeholders, we crafted new scenario-based questions that outlined the correct and incorrect actions servers might take in common on-the-job scenarios.

With such a massive volume of learners accessing this training, the LCRB paid particular attention to privacy concerns. Each year, we complete a SOC 2 Type 2 Compliance Audit to ensure that our systems and processes are of the highest standards.

These courses are now hosted upon our platform and each day over 400 people access the training, and get bilingual support during their learning journey from our customer success team.

Results

145,234

learners certified in 2 years

-15%

Average time to complete the training

-68%

Final exam fail rate decreased

43,876

Learners gained the ability to recover their old SIR or SES licenses

More Case Studies

Opening doors to better real estate careers

When a market gap emerged for real estate education in Alberta, WKT developed an innovative new brand to close it. But we did more than just design some courses - we built an entire ecosystem for real estate learning online.

View case study

Safeguarding training delivery in complex jobsites

Training workers for safety-sensitive jobsites presents its own set of unique challenges. Not only are the hazards more numerous and the regulations strict, but oftentimes the workers aren’t office-based.

View case study

Hunting for a one-stop solution

When your association balances multiple facilities, offers training in numerous modalities, hosts events and fundraisers, and providers children's programming, the idea of a one-stop solution may seem like an unattainable dream.

View case study